If you are not 100% satisfied with the product, simply send it back and we will refund you or give you the exchange. EXCHANGES We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Aspen Tyke Traveler 1120 South FWY, STE 119 Fort Worth,TX, 76104, United States. RETURNS Terms & Conditions: Item(s) must be purchased from AspenTyke.com Items must be returned within 30 days of purchase and include all packaging and contents to receive a full refund, less the cost of shipping. Please include all used and unused products together with all packaging and contents to receive the refund. A receipt or proof of purchase is required. Please email at [email protected] to request the Returned.